FAQ

General

How do I create an account?

Welcome! To create an account visit My Account, fill out the registration form and you’ll be on your way.

How can I make changes to my account?
You can visit My Account to view your orders, update your shipping info and make changes to your account.

Oh crap! I forgot my password.
It’s all good! Just click here and follow the steps to reset your password.

Do I need to create an account to make a purchase?
Yes, creating an account means you can login and view all our different holds and products we have available to purchase.


Climbing walls:

What makes the climbing walls you supply so special?
Design and architecture is second to none. We can make every single gym unique in its own special way. On top of that we can move your walls, remodel your walls, we can take your exact existing Walltopia parts and recreate an entire new wall from those parts! It’s also the finer details that make Walltopia walls really stand out. Take the T-nuts, specifically designed to be self-guided and the strongest T-nut on the market. Or the rounded edges on our Geome3x walls, designed to protect climbers and provide a softer grip. To top it all off, we do the majority of the work for you.

What do you actually do?
Climb ICP is the exclusive Australian and New Zealand agent for Walltopia walls. We manage your project from design through to completion, all the while working closely with you looking to provide solutions and make your dreams possible. Not only do we supply walls, but also holds, caving, route setting and more.

How long does it take from design to a complete wall ready for climbing?
From final design to completion, a wall can take approximately 6.5 months. However, this does depend on the project itself and what it involves.

Can I move my walls if a lease expires or I wish to sell it?
Absolutely! We’re super proud of the fact that the walls we supply can easily be altered and moved if needed.

What standards do you meet?
All of them! But to break it down for you, we meet the Australian Standard for Artificial climbing structures and challenge courses (AS2316.1-2009). We also hire really smart people to do really smart things – all our projects are reviewed and signed off by engineers before the design can be finalised. We also have the fire certificates for all of our products so we 100% know they comply with the Building Code of Australia (BCA).

Where are you based?
The ICP team is based in Brisbane, Australia, but you’ll often find us travelling the country and the world to find the newest, sickest climbs.

Where can I see your references of projects completed?
You can check out all our past projects here.


Climbing holds:

What is special about the climbing holds you represent?
We’re proud to exclusively offer the coolest hold brands available on the world market.

Who can buy climbing holds from ICP?
Anyone can buy from us! We predominately sell to the industry wholesale, but we love to offer products to support climbers with walls of all sizes. If you’re looking for a smaller scale, email us at holds@climbicp.com.au

How can I buy climbing holds (the process)?
Get in touch here and one of our hold representatives will get in touch with you ASAP. From there we’ll send you our catalogues and pricing and organise your order.

Do you have a store I can visit and see the climbing holds in person?
Not at this time, keep an eye on our website and Facebook page for any updates in the future.

How can I get an update on the delivery of my order?
Send us an email at holds@climbicp.com.au and we’ll give you an update ASAP.

What do the different climbing hold materials mean?
Polyester (PE) is a harder and heavier type of polymer (similar to fibreglass). Polyester holds are ideal for outdoor walls as the colour doesn’t fade as quickly. They have a very slow wear and tear, and take longer to get polished than any other type of polymer. However, they can chip easier and can not go on an uneven surface.

Polyurethane (PU) is a lighter, more flexible material. Polyurethane holds can go on slightly uneven surfaces, and can be knocked around a bit more than PE. They can often be made in much bigger shapes without adding too much weight. However, they are more susceptible to heat causing deforming, can cost a bit more and will wear faster than PE.

Dannomond is a hybrid version of PU and PE. The idea is to keep a lighter hold, but still have a very slow wear rate. Dannomond gives you the qualities of PU but doesn’t wear as fast.

Glass Reinforced Plastics (GRP) uses epoxy resins and fiberglass sheets to create very very large, hollow holds or volumes. They can be bolted on but usually are screwed on and require a flat surface. Often these should be washed by hand.

How do the holds handle UV/sunlight?
Everyone likes to catch a few rays. Unfortunately, all climbing holds will lose some colour over time. Polyester (PE) holds retain colour the longest. All other materials including polyurethane (PU) lose colour quickly when in contact with sun. Any fluorescent colours & also purples will fade very quickly so avoid these for outdoor walls or any sections indoors that have direct sunlight.

Can I order pink holds?
We love pink! Yes you may.

Can I make a return or exchange?
We pride ourselves on offering the best holds in the business. But if you find an issue with your order, contact us at holds@climbicp.com.au and we’ll contact you to discuss as soon as possible.

Do you offer any payment plans?
We spread your payments out over the order process, so you don’t have to make a 100% upfront payment. There’s a deposit to confirm your order, payment at the end of production and final payment prior to arrival at your door. Send us an email at holds@climbicp.com.au for more info.

Can I order directly from the brands rather than through ICP?
We love our brands, and they love us too. This is why we have exclusivity to distribute them in Australia and New Zealand.

What holds do you have stocked in Australia?
As all of our premium brands are made to order especially for you, we don’t hold any stock in Australia.

What is your lead time on hold orders?
Our standard lead time is 4-5 months from time of order, but you can confirm this prior to ordering. Please email holds@climbicp.com.au for more info.

Do the climbing holds come with bolts or screws?
No, we do not supply bolts or screws. We recommend visiting your local fasteners for a great deal (industry tip: get zinc plated bolts as they will take a lot longer to rust).

How can I find out what bolts or screws I need?
Bolts and screws are listed on each product page so you can see the exact size and quantity required. You can also see the total bolts and screws required in your order when you visit your cart.

Do you colour match your climbing holds?
Depending on the product, we may be able to customise your order to suit your needs. Send us an email at holds@climbicp.com.au and we’ll discuss your options!

Is there a faster way to get my order?
If you think your holds will get seasick, we do offer an option to fly them to you (which is also quicker!) Send an email to holds@climbicp.com.au to find out more.

Do the prices on climbicp.com.au include GST?
We love creating budgets and hate hidden prices. Our prices include everything to your door, including taxes and shipping.

I love a good chat, is there someone I can talk to?
We would love to talk with you, send your details to info@climbicp.com.au and we will get in contact with you.

 

Route setting:

Can I learn how to route set?
Currently we’re not running beginner workshops, but do occasionally hold workshops for industry professionals looking to build their skills. If you’re just starting out, we’d suggest hitting up your local climbing gym or volunteering at a climbing competition to get some experience.

What experience do your route setters have?
Together, our route setters have over 25 years experience. Despite that, they also never stop learning! They love to travel the world and check out the latest routes. Our route setters are passionate about improving the safety of an individual route, as well as understanding how risks to a climber can be minimised.